Terms of Sale

All of us at ACME blinds strive to make and supply the very best quality window treatments.

We always value and appreciate your custom.

Terms and Conditions apply to all transactions.

 Orders for blinds cannot be processed until a deposit of at least 50% has been received.

 Balance of Payment is due before fitting appointment can be confirmed.

 All ACME blinds products are guaranteed against manufacturing defects.

 Repairs can only be made on products previously manufactured by ACME blinds and subject to availability of parts/fabric.

Some items Recovers, Repairs, Curtains, Poles, Wallpaper etc, must be paid in full at time of ordering.

 In the unlikely event of an item not being repairable then fee will be refunded.

Note that production of your order may often begin on the day we receive  your order, therefore cancellation of your order or changes to your specifications will not be possible (except where agreed in writing or by email with ourselves)

Blackout Blinds

Please note that none of our blinds including blackout blinds, provide total blackout, as there will always be a sliver of light come into the room around the sides, top and bottom of the blinds. To combat this some rooms use curtains complete the blackout experience. 

Fitting Appointments

Every blind is custom made for your order. We strive to have them fitted as soon as possible. We aim to give you a fitting date in 3 weeks of when you paid your deposit. Unforeseen circumstances sometimes occur and we would ask that you take this into consideration. 

All our blinds are guaranteed for at least  12 months from fitting date. If you have an issue with your blind in this period it will be our sole decision whether to repair or replace your blind depending on the type of fault. 

Wooden Venetian Blinds

The slats in Wooden venetian blinds can sometimes warp due to sun and moisture conditions the blinds are exposed to. This is a natural feature of wooden blinds and is NOT covered by the guarantee. If you want Wooden venetian blinds in places of high temperatures such as conservatories we can not guarantee the blinds will not warp. We can suggest an alternative Faux Wood Venetian blind during the onsite visit. Faux Wood is a high performance engineered wood which can be used in high humidity areas such as bathrooms and utility rooms. Aslo real wood blinds will sometimes have a colour difference and or knots/blemishes and this is also a  natural feature of real wood blinds and is not a flaw. Painted /wrapped finishes are also available which eliminate natural marks on wood if required.. If 2 or more blinds are going to be hung next to each other ( eg bay window), please let us know during the onsite visit. 

Quotations

Quotations do not constitute an order and is valid for 30 days. This time can be extended at our discretion

Fitting

In order to ensure a safe working environment for our fitters it is a condition of these terms that the area in which the works are to be carried out is cleared of, pets, plants, furniture, breakable items and household residents. We require 24 hours’ notice of a cancelled installation appointment otherwise we reserve the right to charge you for the costs of the cancelled appointment.

Delay

If your fitting date is put on hold because of a problem outside our control we will contact you as soon as we know and arrange another fitting date. We are not liable for delays caused by others. We will do our utmost to cause as little disruption to your schedule as possible.